«
»

Oracle Service Cloud RightNowCX Configuration for Developer Chatting with Self

-> Chat starts

-> Triggers Rules evaluation

-> Rule matches regex on email submitted

-> Routes the chat to a particular queue

-> Queue is assigned to a profile

-> Profile is assigned to dev

Now you can submit a chat request via the page/UI, and receive it via the console, or let it sit to develop “waiting”/unconnected experience!

This entry was posted on Tuesday, August 30th, 2016 at 12:22 pm and is filed under Codeigniter, Oracle RightNow CX Technologies, PHP. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

Leave a Reply

You must be logged in to post a comment.