Oracle RightNow Technologies display attachments in your view, use FileListDisplay & answers.fattach

if you are using:
/development/views/answers/detail.php 

then you’re probably displaying the answer content with these tags:
<rn:field name=”answers.summary” highlight=”true”/>
<rn:field name=”answers.solution” highlight=”true”/>

which means that if you use a workspace that allows content teams to upload attachments, the attachments still won’t be visible on your site, until you add this to the detail.php view:
<rn:widget path=”output/FileListDisplay” name=”answers.fattach”/>

Then style things here:
assets/themes/standard/widgetCSS/FileListDisplay.css

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2 Responses to “Oracle RightNow Technologies display attachments in your view, use FileListDisplay & answers.fattach”

  1. unionbanktrust Says:

    Hi Alex, I stumbled across this on a Google search and though you might have insight on this.
    I am using the
    but it only shows files attached when you click into an incident…

    but what i am trying to do is list every file attachment that a customer has ever submitted on the Account Overview page (standard.php).
    so if they submitted files through multiple incidents, they would all be accessible through one spot…

    Thanks!
    Seth

  2. admin Says:

    Hey Seth,
    That could be tough, as the attachments belong to the answers, not the user/account, so you’d have to make some kind of cross-indexing report connection between the two, extending the attachment to include a user id…

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