Posts Tagged ‘Oracle’

Oracle RightNow Technologies display attachments in your view, use FileListDisplay & answers.fattach

Tuesday, October 9th, 2012

if you are using:

then you’re probably displaying the answer content with these tags:
<rn:field name=”answers.summary” highlight=”true”/>
<rn:field name=”answers.solution” highlight=”true”/>

which means that if you use a workspace that allows content teams to upload attachments, the attachments still won’t be visible on your site, until you add this to the detail.php view:
<rn:widget path=”output/FileListDisplay” name=”answers.fattach”/>

Then style things here: